The Challenge
A multi-site hospitality group was struggling with slow, manual, paper-based onboarding and offboarding processes that caused access delays, errors, and poor communication between HR and IT.
New hires waited up to 48 hours for credentials, leaving them unproductive during their first days. Meanwhile, departing employees often retained access longer than they should, creating security and compliance risks.
They needed a faster, more reliable, and compliant way to manage employee lifecycle transitions across all locations.
Our Solution
As their Managed Intelligence Provider (MIP), we didn’t just digitize forms—we redesigned the entire employee lifecycle experience. Leveraging their existing Microsoft ecosystem, we replaced outdated, paper-based processes with intelligent automation.
We built automated workflows that instantly handled provisioning, deactivation, and compliance checks. Each workflow was strategically designed to align with both HR and IT goals: speed, accuracy, and measurable ROI.
The Result
Employee onboarding and offboarding now happen in minutes instead of days. Errors from manual entry were eliminated, and HR processes were standardized across all sites. Both HR and IT staff were freed from repetitive tasks, allowing them to focus on higher-value initiatives.
Key Outcomes:
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Onboarding and offboarding reduced from 48 hours to minutes
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Improved compliance through automated access control
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Standardized HR processes across multiple locations
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Freed HR and IT staff to focus on strategic projects
Savings & ROI
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Significant reduction in time-to-productivity for new hires
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Lower risk of compliance violations from delayed offboarding
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Operational savings from reduced manual work
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Scalable framework that supports long-term growth
How We Helped as a MIP
Strategic Process Design
We reimagined HR workflows to ensure compliance, speed, and operational efficiency.
Automation & Scale
Automated lifecycle management for hundreds of employees annually, ensuring consistent access control.
Business Intelligence Integration
Delivered real-time visibility into onboarding and offboarding status, enabling data-driven decisions.
Continuous Optimization
As part of our MIP model, we provide ongoing enhancements to ensure scalability as the organization continues to grow.
Why It Matters
This case demonstrates how strategic automation delivers tangible business results—faster onboarding, stronger compliance, and measurable savings. By transforming HR from a bottleneck into a business accelerator, we helped our client unlock new levels of efficiency and security.
Contact Simpatico today at 855-672-4800 or visit www.simpatico.com to see how we can help you design smarter workflows, harness intelligent automation, and achieve measurable results that impact your bottom line.
